BB&T reports progress in restoring services, says it had equipment malfunction | Local News

BB&T announced shortly before 1 p.m. Friday that it was making progress on restoring many banking services that had been down since Thursday.

“Our systems are currently being restored and our automated Phone24 service and ATMs are now available,” an updated statement on the company’s website said. “Please be aware some of the information you will see in your accounts has not yet been fully updated from yesterday. We expect those balances and transactions to become current later today, and we’ll continue to provide updates as that occurs. In the meantime, you can use your BB&T debit, credit and prepaid cards as you normally do.”

It continued, “To our clients, we are deeply sorry this has happened. We hear your frustration, and we are committed to making this right. If you’ve incurred fees or experienced any other challenges directly related to this outage, please know we will work with you to address those issues as our systems come back online. Thank you so much for your continued patience. We will continue to provide updates here and on BB&T’s Facebook and Twitter pages.”

It ended, “As we shared earlier, the outage you’ve been experiencing was caused by an equipment malfunction in one of our data centers. At this time, we have no reason to believe this issue is related to cybersecurity.”

The company first started tweeting and posting about outages Thursday afternoon. 

BB&T, which is based in North Carolina, has a large presence in Lancaster County. It’s also a Fortune 500 company and one of the largest banks in the U.S., with its website boasting “over 2,000 financial centers in 15 states and Washington, D.C.”

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