BPI: Don’t post bank details on social media

Customers wait outside the Bank of the Philippine Islands branch on Panay Avenue in Quezon City on Wednesday. Fernando G. Sepe Jr. ABS-CBN News

MANILA – Bank of the Philippine Islands (BPI) on Wednesday discouraged its clients from posting bank details on their social media accounts to avoid identity theft.

The country’s third largest lender is working to resolve within the day a glitch that caused unauthorized debits and credits, said BPI senior vice president Cathy Santamaria.

“Please do not post, do not put your account (details online). Do not reply to any email that’s asking you for information,” Santamria told ABS-CBN News.

Irate BPI clients have been posting screenshots and pictures of transaction receipts and the bank’s online banking portal since the disruption was discovered early Wednesday.

Santamaria said a “data processing error” on Tuesday night caused the disruption. She reiterated that it was an “internal issue” and not a hacking.

“We are asking you to be patient with us. We will correct it,” she said.

“This is really an internal issue and we are assuring everyone that we are correcting it and that we will be able to give them their money before the day ends,” she said. — reports from Jacque Manabat, ABS-CBN News