AMAs on reddit are a good way for tech companies to communicate with fans and potential customers and answer any concerns they may have. Of course, not all of them go well, but if you’re honest and respond to important questions, it’s easy enough to do. Essential may have had a couple of screw-ups in the past, but at least it did its AMA right. Here are some responses we thought deserved a spot in this recap.
On the missing headphone jack
As you might expect, people were eager to find out what the case for removing the headphone jack was. /u/C7XL asked why the “essential” (ha, pun) headphone jack was ditched. Dave from the Essential team responded with, “Headphone jacks are pretty big components and they don’t play nice with all-screen Phone architectures. We studied it very seriously, but fitting a headphone jack into our Phone required tradeoffs we were uncomfortable with. We’d have grow a huge “chin” in the display and reduce the battery capacity by 10%, or we’d need a huge headphone bump! We decided it was more important to have a beautiful full-screen display in a thin device with solid battery life. Then we made sure we to build ya’ll a high-quality DAC in a tiny adapter that can elegantly live on your headphones.” These are valid points, and even if you don’t agree with Essential’s final decision, at least there’s some explanation behind it.
On software touch issues
/u/flakko86’s Essential Phone had some issues with the screen registering touch inputs that were fixed by an update, but some are still having problems. Rebecca responded with the following: “We’re happy we were able to address some of your issues! You’ll see performance bug fixes continuing to roll out in our subsequent release. The top performance issue we are pursuing is that UI freeze up that turns out is lock contention in the System UI thread! Now that we’re hot on it’s trail we should have a fix soon.” Hopefully, this is completely resolved soon.
On “Click Connector” attachments
One of the Essential Phone’s unique features is a strong magnet on the back that enables for attachments called “Click Connectors” to be used. /u/ginjaninja405 asked what other Click Connectors were in the works. Joe responded with, “We are under development on a number of Click Connector accessories. The first available should be the charging dock. We are also actively developing a high end audio accessory to support a 3.5mm jack. We are continuing to look at supporting ideas, like cameras.” Dave, to demonstrate how hard they were working on this, elaborated with, “Yeah, our head of architecture is in Asia right now getting our high-end audio accessory super dialed. He graciously called me at 3AM today so we could talk about some specifics for our design… We are working literally around the clock around the globe to get your awesome new things ready.” It’s nice to see these guys hard at work.
On custom development and Android Oreo
/u/zrspong asked a few questions about Essential’s status on third-party development and for an ETA on the Android 8.0 Oreo update. Rebecca made a reassuring reply, saying, “We are excited about supporting 3rd party developers. We’ll be releasing our kernel and factory images in the next few days. Android O will be coming in the next month or two.” Not bad.
On the crappy camera
The Essential Phone’s received a pretty bad rap for its mediocre camera (or at least mediocre software), and /u/Kay1000RR wanted to know how this would be addressed. Andy Rubin himself replied to this one, saying “Hi! We are pretty happy with the hardware design of the camera. We are using computational photography to fuse a monochrome and color sensors. That’s the part we’re not too happy about, but luckily it’s software and we’ve already done a number of updates to the app to fix bug and add features.” Let’s hope for some further improvements.
On proper Nova Launcher integration
Nova Launcher developer Kevin Barry was having problems with getting his app to display in full screen on the Essential Phone; currently, an unsightly black bar is left on top. Rebecca instantly responded with a “Hey! Message us directly and we’ll whitelist you today!” That turned out to be pretty easy.
On Verizon support
Verizon users make up a large portion of Android enthusiasts, and although more and more lower-production phones have begun to add support, some, like the OnePlus 5, still don’t. /u/flakko86 asked when Essential Phone owners could expect official Verizon support, and Rubin responded with, “We have been in the certification process with Verizon and are at the tail end. Could come as soon as tomorrow! These certifications really help enhance our overall quality, so your patience will pay off!” That’s exciting, to say the least.
On the Pure White model
Currently, the Essential Phone is still only shipping in that black ceramic finish. /u/tlxxxsracer wanted to know when the beautiful Pure White color could be expected and received this reply from Dave: “White is coming! Pure White ceramic is in build trials now. We’re looking at a few weeks until they’re in boxes and shipping, especially as we fill the manufacturing backlog on Moon Black.” It’s coming soon folks.
On the camera notch in the screen
/u/brainicus and /u/cholondo both wanted to know if there were any ideas to reclaim the lost space from the little camera notch in the screen. Rebecca responded with the following: “The in-screen front facing camera was a new feature for Android. To ensure Android compatibility, Google asked us to letterbox applications out of the cutout area by default. If you are a developer who wants to use the full screen, shoot us an email and we’ll add your app to our whiteilst [sic]. The whitelist can be updated via the Play Store, so you won’t have to wait for a full software update.” Nova Launcher seemed to get added fairly quickly due to its visibility in the AMA; it’d be great if it were that easy for other developers as well.
On the dock
/u/shadow536 asked a simple “When will the Essential Phone dock be available?” He received a reply from Joe saying, “We are planning on having the dock out shortly. Our final prototype build is this month and we will have it available for purchase after we run through reliability testing.” It looks like owners should have it pretty soon.
On having a larger battery
Everyone loves bigger batteries, right? /u/saleri6251 wanted to know why a larger unit wasn’t included, as he/she’s having issues with getting even a day out of the phone. Andy responded with, “This is one of the dilemmas for product designers. We could easily make the device thicker to accommodate a larger battery. But consumers don’t like thick devices. (we can also make them a lot thinner, but they’d only last a few hours). The product designers typically take a “just right” approach, which equals one day…” This doesn’t make the battery situation any better, but at least we have a nice explanation behind it.
On chinless phones in the future
There’s a massive race to see who can have the smallest bezels currently, and Essential is at the forefront of this. But while the PH-1 has almost no bezels, it does have a small chin. /u/dbailyn asked if we could expect a chinless Essential Phone in the future, and Dave replied with this: “The chin on our display is driven by two components: the touch IC drivers and the LEDs for the LCD backlight. We would love to ship a truly borderless display and are working on next-gen products that get us every closer to a seamless device flooded with pixels.” Pretty soon, we’ll have nowhere to hold onto our phones without bezels, but all we want is that 100% screen-to-body ratio.
Essential’s team did a pretty great job answering all pertinent questions in this AMA, and we applaud them for that. If you’d like to read all the questions and answers, hit the source link below.