How does your bank score when dealing with fraud?

Those who are tricked into making payments to criminals can take their case to the Ombudsman to try and get their money back. However, its powers are limited.

The Ombudsman can investigate the banks’ processes in relation to the fraudulent payment, but it  cannot look at broader procedures, such as how accounts are opened. 

Because of its restrictions, Telegraph Money has only seen a few occasions when the Ombudsman rules in favour of victims of bank transfer fraud.

One reader, David Burton, spent two years trying to get back £3,400 that he paid to a fake eBay seller for a non-existent motorhome.

The Ombudsman said TSB, the fraudster’s bank, could not be blamed. This was still the case when Mr Burton later submitted police evidence that revealed the bank had allowed the account to be opened using fake details.

After pressure from this newspaper, TSB finally admitted fault in a landmark case and refunded Mr Burton the stolen funds.