The bank has confirmed that its online site is down, although its mobile and tablet apps are working as normal
LLOYDS Bank customers have complained of being shut out of their online accounts for more than two hours, as the bank suffers a technical glitch.
The bank has confirmed that its online site is down, although there is a workaround in place and its mobile and tablet apps are working as normal.
Customers have taken to social media to ask the bank what’s going on, with one saying: “Your site has been down for nearly 2 hours now – what are your IT guys doing?”
Another tweeted: “Lloyds Bank website goes down as I’m trying to pay 3 rather large builders for their work.”
Lloyds Bank told The Sun Online: “We are currently experiencing some problems and as a result, some Lloyds Banking Group websites are temporarily unavailable.
“We are working to resolve the issue as quickly as possible, and apologise for any inconvenience caused.”
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It said that its mobile and tablet apps were working as normal, and internet banking is still accessible through this online banking link.
Lloyds Bank’s Twitter team has been frantically responding to frustrated customers to reassure them that they are looking into the technical issue and are trying to resolve it.
But it is thought that the site has already been down for more than two hours so far.
This isn’t the first time Lloyds Bank has suffered a technical glitch.
In April, Natwest, Lloyds Bank and Halifax all suffered internet banking problems leaving some customers unable to access cash.
Customers who tried to reach the bank’s phone services were met with long delays due to the on-going issue.
And thousands of Lloyds Bank, Halifax and Bank of Scotland customers were locked out of services for two days earlier this year when the banking group was targeted by hackers.
The banking group, which has six million customers, said that thousands had been affected by the glitch – but at the time did not disclose the reason behind the problems.
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