Online banking blamed as five Lloyds Bank branches close across Cornwall



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Lloyds Bank has closed five of its branches across Cornwall this month claiming a dwindling number of face-to-face customers.

The latest to close is the branch in St Ives, which follows on from closures at Perranporth, Padstow, St Columb and Torpoint.

Lloyds said more people are now using internet banking and none of these branches have a large number of regular customers.

In St Ives, the bank said there were only 24 regular weekly personal customers in its High Street branch and two per cent of its work was for business use.

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The bank’s cash machine has also gone – prompting fears for people trying to withdrawn money in the busy summer period. However the bank pointed out there are still five other cash machines in the town centre.

According to the company, it is a similar story with its other branches where Perranporth has 16 regular weekly personal customers, 19 in St Columb and 17 customers in Padstow. Of course, a great many more people have accounts with the bank and will visit the branches on occasions.

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But Lloyds Bank said: “The way people do their banking is changing, with over 12 million of our customers choosing to access services through internet banking and over eight million using our mobile banking app.

“So, while our branches still play a vital role in meeting our customers’ needs, particularly those with more complex requirements or who prefer to meet face-to-face, we must continually review our network to make sure we have branches in locations where customers want and use them the most.”

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It follows closures by Lloyds Bank in March of branches in Lostwithiel, Mevagissey and St Mawes and last year in Penryn, Chapel Hill Truro and Pool.

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