The dispatcher said an officer was on the way. Eight minutes later, with apparently no officers yet on scene, Ms. Damond called again to reiterate her concern for the woman, asking whether they had the wrong address.
The dispatcher assured her that officers were coming, and the call ended. Shortly thereafter, Officer Noor arrived in the alley.
Officer Noor’s hiring was seen as a bridge to a refugee community that has at times felt victimized by the police. Now, one of their own was the one in uniform accused of brutality. On Wednesday, the mayor of Minneapolis, Betsy Hodges, posted a Facebook message addressed to Somali residents, seeking to assure them that they “are a valued and appreciated part of Minneapolis.”
Mahamed Yusuf was at Karmel Mall for Officer Noor’s welcome, and said that local Somalis had been heartened to have one of their own on the police force.
“We have a guy between the police and the community,” Mr. Yusuf said. Since the shooting, he said, Somalis have been “burning inside” and grasping for answers.
“He was looking so nice and humble, and he loved his job,” Mr. Yusuf, 63, said. “Everybody in the community is shocked and sad.”
As the Somali immigrant population in Minneapolis has grown, members of the community have sometimes expressed frustration with law enforcement. In 2002, after Minneapolis officers fatally shot a Somali man carrying a machete, critics accused the officers of using excessive force, claiming the man was mentally ill and did not understand English.
More recently, some Somalis here have criticized the tactics used in federal prosecutions of young men accused of trying to join overseas terrorist organizations. The strain of police shootings of black people — with a few prominent cases in the Twin Cities area — have also left some Somalis wary of law enforcement.
The Minneapolis police have worked in recent years to add Somali officers to the force, and have reached out to the immigrant community. After last year’s presidential election, amid heightened concern about deportations, a Somali-speaking officer recorded a YouTube video assuring residents that the local police did not enforce immigration law.
Ms. Hodges also said that Officer Noor “won’t be treated differently than any other officer” and that the shooting had happened “under circumstances we don’t yet comprehend.”
“We cannot compound that tragedy by turning to racism, xenophobia and Islamophobia,” Ms. Hodges said. “It is unjust and ridiculous to assert that an entire community be held responsible for the actions of one person. That will not be tolerated in Minneapolis.”
Minneapolis police records show that Officer Noor has been the subject of three citizen complaints during his short career. Two of those cases remain open, and one was closed without any discipline. Details about those incidents were not released. Court records show that Mr. Noor has a son born in 2010, and that he was involved in 2015 in a custody dispute with the mother, who wanted to move out of state.
A day before the shooting, a lawsuit accusing Officer Noor and two of his colleagues of misconduct was filed in federal court. The lawsuit, filed by a woman who said the police had illegally taken her into custody for a mental health checkup in May, said Officer Noor took her phone from her hand “and then grabbed her right wrist and upper arm, thereby immobilizing her.”
Jordan S. Kushner, a lawyer for the woman, said Officer Noor “was a participant in what we consider a real egregious and dramatic violation of her rights.” He noted that his client had initially called the police for help that day, just as the woman Officer Noor shot on Saturday did.
Officer Noor’s lawyer did not respond to repeated requests for an interview. Officer Noor has so far declined to speak with state investigators about the shooting. No one answered the door on Wednesday at an apartment tied to him.
Large numbers of Somali refugees, fleeing violence and famine in their homeland, began arriving in Minneapolis in the 1990s, and around 30,000 are said to now live in the Twin Cities area. Members of the community have been elected to public office, worked as journalists and joined the military. But over the years, many Somalis have expressed frustration with their portrayals in the news media, saying reporters have unfairly emphasized stories about terrorist recruitment and cultural differences.
Abdirizak Bihi, a Somali community leader in Minneapolis, said the relationship between the local police and Somalis had improved drastically in recent years, and that the community celebrates when one of its members becomes an officer. He knows several Somali youth considering careers in law enforcement.
“We worked so hard to get Somali police officers,” Mr. Bihi said.
Mr. Bihi said Somalis empathized with Ms. Damond as a fellow immigrant, but resented the news media attention on Officer Noor’s heritage.
“Why in the world would he be seen as a Somali and not a Minneapolis police officer?” Mr. Bihi said. “The community feels betrayed.”
The shooting also made headlines in Somalia, where many worried it could paint a negative image of Somalis and harm the status of refugee applications, many of which have been rejected under President Trump’s travel ban.
“Many Somalis are talking about the case as though the case occurred here in Somalia,” said Abdirahman Hassan Omar, a Somali lawyer based in Somalia, the capital. “Because of the travel ban, this is making us worried a lot,” he said.
The shooting, said Nadiir Shariif Maqbuul, an activist in Mogadishu, will not only affect the Somali communities in Australia and the United States, but also in Europe and elsewhere.
In Minneapolis, people who had met Officer Noor struggled to square their recollections of him with the shooting of Ms. Damond, which, so far at least, has defied explanation.
“Officer Noor was a good guy,” said Abdihakim Bashir, 35, who was shopping on Wednesday at the bustling Karmel Mall. “We were very surprised by the news. We don’t know what happened. It was an accident, and every human can make a mistake.”