Wells Fargo apologizes for glitch that emptied out some bank accounts

Imagine waking up to a zero balance in your bank account. That is exactly what happened to some Wells Fargo customers, who found their bank accounts drained Wednesday.

Reports show a glitch caused some online bill payments to be processed twice. That is triggering overdraft protection fees. Some customers have gotten emails saying their checking accounts had nothing in them.

“Some customers may be having an issue with their Bill Pay transactions. We are working to fix the issue and resolve this tonight. Thanks for your patience,” the company tweeted Wednesday evening.

The bank said Thursday morning that technical teams have corrected the errors, but customers should still check to make sure all is well with their accounts.

Wells Fargo customers who discovered the errors flooded customer service phone lines, some waiting over an hour to speak to someone.


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